B&D Product Care & Installation

Preventative servicing of your garage door and opener, is just as important as servicing your car.

Much like the engine of your car, your garage door is made up of numerous moving parts designed to lift and lower your door safely and efficiently.

Ongoing preventative servicing ensures that your door continues to function within factory specifications, greatly reduces the risk of failure and repair bills down the track and ensures you maintain your Warranty.

Door Care

Find Out More About the Care of My Garage Door.

Opener Care

Find Out More About the Care of My Garage Opener.

Installation Instructions

Find the Installation Instructions for My B&D Product.

For Installation & Servicing, Contact Your Local B&D Product Service Agent

Dominator

With dealers throughout the entire country Dominator provides a local service that you can count on.

Garador

Such a strong history ensures Garador people are proud of the products & service offered by the Garador network.

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Door Care Information

Select Your Door Type for further Door Care Information.

Sectional Doors

General Care of Your Sectional Door

Cleaning

COLORSTEEL® & COLOURED STEEL FINISH
Your B&D Panelift® has been pre-painted with a high durability polyester paint system, especially designed and tested for the harsh New Zealand conditions.

However, all exposed surfaces require some attention to guard against the premature onset of corrosion and any other harmful atmospheric effects. In our atmosphere there are harmful deposits that gather on the door surface and if not removed regularly, will seriously affect the appearance and life of the door.

Washing of the door with clean water and a cloth every 14 days is recommended – particular care should be taken to clean areas of the door not normally washed by rain.

Lock

Your lock does not require special maintenance, however, if the keyway becomes stiff, the application of powdered graphite is recommended – do not grease or oil the lock.

WARNING! Do not disassemble the lock mechanism and do not allow paint to enter the lock keyway. hinges & hangers

PLASTIC HINGES: No lubrication is generally required; however silicon spray or lithium grease may be used if necessary.

Cables

Check the cables regularly for corrosion, fraying or tangling, if any of these are evident call your service provider.

Regular Maintenance Required

B&D recommends that you check the operation of your Sectional Door at least every six months (more regularly in extreme environments or frequent use). The effort required to manually open and to manually close the door should be about the same (if door has an automatic opener, put into manual mode before testing door).

If the door is difficult to operate in either direction (up or down) then check that the inside surfaces of the guides are clean and free of obstructions.

If the door is still difficult to operate, then your door will need a service to adjust the spring tension and possibly other operational parts of the door.

This service should only be carried out by an experienced door technician, using the correct tools.

If you have an automatic opener fitted to your door, it is particularly important that you ensure the optimum operation of the door, otherwise you may reduce the effective life of the opener.

To keep your door running well, it is recommended that your door be serviced, by an experienced door technician, within the first 12 months on installation and then every 2 years (more regularly in extreme environments or frequent use), or earlier if required.

Spring Tension

It is natural for springs to lose tension over time. When spring tension is adjusted or when your door is first installed it is usual to apply a little more tension than is required for balanced operation, to allow for the normal “settling in” of the springs. Lightly lubricate to prevent friction between the coils.

Warranty

Warranty conditional on proper care as recommended above. Full details of the warranty are available in your owner’s handbook.

Roller Doors

General Care of Your Roll-A-Door®

Cleaning

COLORSTEEL® FINISH Your B&D Roll-A-Door® door has been pre-painted with a silicone modified polyester formulation, which is one of the best paint films commercially available today. However, all exposed surfaces require some attention to guard against the premature onset of corrosion and any other harmful atmospheric effects. In our atmosphere there are harmful deposits that gather on the door surface and if not removed regularly, will seriously affect the appearance and life of the door.

Washing of the door with clean water and a cloth every 14 days is recommended – particular care should be taken to clean areas of the door not normally washed by rain, including the top of the door roll inside the garage.

NOTE: In locations where there is likely to be salt in the air or industrial fallout is severe, more frequent washing is advisable and additional protection of the surface maybe required.

Lock

Your lock does not require special maintenance, however, if the keyway becomes stiff, the application of powdered graphite is recommended – do not grease or oil the lock. The faceplate should be washed with soapy water and rinsed well. Strong solvents, such as acetone, should not be used – these will damage the surface. WARNING! Do not disassemble the lock mechanism.

When opening the door, always make sure the key is withdrawn from the lock – if this is not done, the lock mechanism could be damaged, and the key bent or broken.

We suggest you record your full Key letter and Number on the front of this manual and if replacement keys are required, they can be obtained from your nearest B&D office, simply by quoting this number. If the keys have been lost and the number not recorded, it can be found stamped into the locking arm at the back of the mechanism.

NYLOFELT®

On no account should you use grease or oil in the door guides or on the Nylofelt® running strips – the grease or oil will clog the Nylofelt® and spoil the operation of the door. An occasional wipe with a cloth dampened with mineral turps or methylated spirits, down the inside of each guide, is very beneficial in removing any trace of grease or dirt.

After the guides have been cleaned, a silicon spray may be used in the guides.

NOTE: WD40 or similar oil-based sprays are not silicon andshould not be used.

Care should be taken not to damage the Nylofelt®, however, if Nylofelt® is cut or damaged, a lighted match should be used to quickly seal the ends of the nylon braiding, so as to stop any further deterioration.

Regular Maintenance Required

B&D recommends that you check the operation of your Roll-A-Door® at least every six months (more regularly in extreme environments or frequent use). The effort required to manually open and to manually close the door should be about the same (if door has an automatic opener, put into manual mode before testing door).

If the door is difficult to operate in either direction (up or down) then check:

  1. that the Nylofelt® running strips on each side of the door have not slipped from the edge and are jamming the door;
  2. that the door is running correctly in the guides and the guides are straight and perpendicular; and
  3. that the inside surfaces of the guides are clean and free of obstructions. (see paragraph on care of Nylofelt®)

If you have checked these (and corrected where necessary) and the door is still difficult to operate, , then your door will need a service to adjust the spring tension and possibly other operational parts of the door.

This service should only be carried out by an experienced door technician, using the correct tools.
If you have an automatic opener fitted to your door, it is particularly important that you ensure the optimum operation of the door, otherwise you may reduce the effective life of the opener.

To keep your door running well, it is recommended that your door be serviced, by an experienced door technician, every 12 months (more regularly in extreme environments or frequent use), or earlier if required.

Spring Tension

It is natural for springs to lose tension over time. When spring tension is adjusted or when your door is first installed it is usual to apply a little more tension than is required for balanced operation, to allow for the normal “settling in” of the springs.

Warranty

Warranty conditional on proper care as recommended above. Full details of the warranty are available in your owners handbook.

Tilt Doors

General Care of Your Tilt-A-Dor® T-Fitting

Cleaning

It is recommended that your fittings be serviced, by an experienced door technician, every 12 months (more regularly in extreme environments or frequent use), or earlier if required.

Lubrication
To ensure smoother operation the following areas are to be periodically lubricated to minimise wear and noise.

  1. The kicker bolt where the clover hook is attached
  2. The pig tail hook and anchor bracket
  3. Pivot of the anti-sway arm bracket

Spring Tension

It is natural for springs to lose tension over time. When spring tension is adjusted or when your door is first installed it is usual to apply a little more tension than is required for balanced operation, to allow for the normal “settling in” of the springs.

WARNING!

The spring is under tension at all times and may cause serious injury if interfered with by an inexperienced person. Adjustments and repairs should be carried out by approved B&D dealers using proper tools. Nobody should ever stand directly in the path of the door in its downward travel or walk through doorway while door is moving.

Always use the door handle or pull rope to manually operate the door. If the door is automated, the pull-down rope on the door must be removed.

Do not place fingers, head or limbs near any moving parts of mechanism on each side of the doorway when the door is operating either automatically or manually.

Opener Care Information

Select Your Door Type for further Opener Care Information.

Sectional & Tilt Door Openers

Preventative servicing of your garage door and opener, is important. Your garage door is made up of numerous moving parts designed to lift and lower your door safely and efficiently.

Ongoing preventative servicing ensures that your door continues to function within factory specifications, greatly reduces the risk of failure and repair bills down the track and ensures you maintain your Warranty.

Refer to your Owners Opener Handbook for your service schedule.

Run the Safety Testing procedures detailed below MONTHLY to ensure garage door is fit for use.

Safety Testing

CAUTION: Take care when completing a safety test. Failure to follow this warning can result in serious personal injury and/or property damage.

Test the Close Cycle

  1. Press the OPEN button or transmitter button to open the door (If the door starts closing, press the transmitter button to stop the door, then press transmitter again to open).
  2. Place a piece of timber approximately 40mm high on the floor directly under the door.
  3. Press the transmitter button to close door.
  4. The door should strike the object and re-open.
  5. Remove the timber.

WARNING! If the door is closing and is unable to re-open when obstructed, discontinue use Do not use a door with faulty obstruction sensing.

Testing the Open Cycle

  1. Press the CLOSE button or transmitter button to close the door.
  2. Press the transmitter button again to open the door.
  3. When the door reaches approximately halfway, firmly grab the door’s bottom rail – the door should stop. If the door does not reverse readily when closing, or stop when opening, put the door into manual by pulling down on the manual release string to disengage the motor and contact your local B&D authorised Service Agent for support.

WARNING! If the door fails these tests, put the opener into manual mode, only operate the door by hand and call for service.

Test the Manual Door Operation

Periodically disengage the opener and manually operate the door. The door must be smooth to operate by hand. The force required on the bottom rail should not exceed 20kg.

WARNING! Safety beams must be installed if the closing force at the bottom edge of the door exceeds 400N (40kg).

Door Maintenance

A poorly maintained door could cause fatal / serious injuries or damage to property.

  • Frequently examine the door, particularly the cables, springs and mountings for signs of wear, damage or imbalance. DO NOT USE if repair or adjustment is needed since a fault in the installation or an incorrectly balanced door may cause injury.
  • Fasterners: Check all screws, nuts and bolts to ensure they are secure.
  • Spring Tension: It is natural for springs to lose tension. Should the door become hard to operate or completely inoperative, contact a door professional.
  • Guide Tracks: Clean the internal sections of the guide tracks every 3 – 6 months with a cloth dampened with mineral turps or methylated spirits.

WARNING! Failure to maintain your garage door may void the warranty on your garage door opener.

DO NOT DO IT YOURSELF:

Door adjustments should only be carried out by experienced persons, as this function can be dangerous if not performed under strict safety procedures.

Troubleshooting

Main Light = Service / Warning Indicator:

Requirements for a service and user warnings are indicated after operation by the main light’s repeatable flashing OFF a number of times followed by a pause.

The below table identifies the issues and remedies.

Flashes Issue Remedy
1 Normal operation (door is fully open)
2 PE is preventing door from moving Clear away any obstructions. Test . If unable to move the door and suspect beam is faulty, enter Safety Beam Emergency Close by pressing and holding a pre-coded button on transmitter for more than five seconds and the door will start closing.
3 Wireless Auto-Lock battery is low Change Auto-lock battery
4 Wireless PE battery is low Change PE Battery
5 Wireless Auto-Lock is not unlocked and preventing door moving Check Auto-Lock, test by pressing emergency release button on the lock and then test door operation.
6 Maintenance is due after pre-set number of cycles. Contact dealer to arrange service.
7 Standby battery is faulty Contact 0800 427 236 within New Zealand for assistance
8 Door was obstructed Clear away any obstructions and test door opens/closes correctly. (If door is damaged, contact your door professional)
9 Motor overloaded or stalled Contact dealer to arrange a door service.
10 Unit running on battery power Main light will flash (3) three times at the start of the cycle to indicate opener is running from battery backup and 10 flashes at the end of cycle. Check power supply.

Roller Door Openers

Preventative servicing of your garage door and opener, is important. Your garage door is made up of numerous moving parts designed to lift and lower your door safely and efficiently.

Ongoing preventative servicing ensures that your door continues to function within factory specifications, greatly reduces the risk of failure and repair bills down the track and ensures you maintain your Warranty.

Refer to your Owners Opener Handbook for your service schedule.

Run the Safety Testing procedures detailed below MONTHLY to ensure garage door is fit for use.

Safety Testing

CAUTION: Take care when completing a safety test. Failure to follow this warning can result in serious personal injury and/or property damage.

Test the Close Cycle

  1. Press the OPERATE button to open the door.
  2. If the door closes, press the OPERATE button to stop the door, then press OPERATE again to open.
  3. Place a piece of timber approximately 40mm high (or the openers cardboard box) on the floor directly under the door.
  4. Press the OPERATE button to close door. e. The door should strike the object and re-open. f. Remove the timber or cardboard box.

WARNING! If the door is closing and is unable to re-open when obstructed, discontinue use Do not use a door with faulty obstruction sensing.

Testing the Open Cycle

  1. Press the OPERATE button to close the door.
  2. Press OPERATE again to open the door.
  3. When the door reaches approximately halfway, firmly grab the door’s bottom rail – the door should stop. If the door does not reverse readily when closing, or stop when opening, put the door into manual by pulling down on the manual release string to disengage the motor and contact your local B&D authorised Service Agent for support.

WARNING! If the door fails these tests, put the opener into manual mode, only operate the door by hand and call for service.

Test the Manual Door Operation

Periodically disengage the opener and manually operate the door. The door must be smooth to operate by hand. The force required on the bottom rail should not exceed 15kg.

Door Maintenance

A poorly maintained door could cause fatal / serious injuries or damage to property.

  • Frequently examine the door, particularly the springs and mounting points for signs of wear, damage or imbalance. DO NOT USE if repair or adjustment is needed since a fault in the installation or an incorrectly balanced door may cause injury.
  • Fasterners: Check all screws, nuts and bolts to ensure they are secure.
  • Spring Tension: It is natural for springs to lose tension. Should the door become hard to operate or completely inoperative, contact a door professional.
  • Guide Tracks: Clean the internal sections of the guide tracks every 3 – 6 months with a cloth dampened with mineral turps or methylated spirits.

WARNING! Failure to maintain your garage door may void the warranty on your garage door opener.

DO NOT DO IT YOURSELF:

Door adjustments should only be carried out by experienced persons, as this function can be dangerous if not performed under strict safety procedures.

Troubleshooting

The below table identifies the issues and remedies.

Flashes Possible cause Remedy
The SERVICE LED has started to flash and is beeping numerous times A Fault has been detected. The fault will be active each time an attempt is made to operate the door. Record opener function (How many beeps?) then press the LIMIT SET button once to reset the opener. If the fault continues to be tripped contact 0800 427 236 for support.
The Open (Green) LED and Close (Red) LED are flashing
alternatively
Opener is overloaded Check the doors operation by disengaging the motor and ensuring the door runs smoothly. If necessary make door adjustments or discontinue use and contact 0800 427 236 for support.
The Open (Green) LED continues to flash Door obstructed when opening Clear away any obstructions and test door opens correctly. (If door is damaged, contact your door professionl).
The Close (Red) LED continues to flash

Door obstructed when closing

  

Limits may be cleared

Clear away any obstructions and test door closes correctly. (If door is damaged, contact your door professional).

Remove all power sources (including the battery backup). Wait till all lights are out (10-15 secs), then reconnect power. If Red LED is flashing, limits are not set. Reset Limits.

Door Installation Information

Select Your Door Type to See Product Installation Information.

Sectional Doors

Downloadable PDF version of our Residential Sectional Door Installation Instructions.

Series 1/A Roller Doors

Downloadable PDF version of our Domestic Series 1/A Roller Door Installation Instructions.

Series 2/C Roller Doors

Downloadable PDF version of our Industrial Series 2/C Roller Door Installation Instructions.

Flex-A-Doors

Downloadable PDF version of our Domestic Flex-A- Door Installation Instructions.

Tilt Doors

Downloadable PDF version of our Residential Tilt Door Installation Instructions.

Opener Installation Information

Select Your Opener Brand to See Product Installation Information.

Dominator

With dealers throughout the entire country Dominator provides a local service that you can count on.

Garador

Such a strong history ensures Garador people are proud of the products & service offered by the Garador network.

An unparalleled network of trained professional installers

Dominator and Garador combine to form a network of more than 70 B&D Group Authorised Dealers across New Zealand ensuring that every B&D manufactured product is backed by the highest levels of customer service and support.

B&D Authorised Dealers undergo extensive training in all aspects of our products, including installation and maintenance procedures. In addition, they attend yearly conferences to update their product knowledge and review their customer service performance.

As an expert in garage doors and openers, your local Dominator or Garador Dealer is able to provide comprehensive advice on the best solution for your individual requirements as well as the assurance that all service and maintenance issues will be dealt with efficiently and effectively.

B&D Trade Enquiries

For Trade & Account Enquiries, Contact our Christchurch Head Office.

Contact Garador

Servicing, Repairs & Quotes

Garador Dealers nationwide are authorised service agents for both Garador & B&D Products.

Contact Dominator

Servicing, Repairs & Quotes

Dominator Dealers nationwide are authorised service agents for both Dominator & B&D Products.